OPAL - additional service descriptions

Sheltered Chaarges (also known as OPAL)

Service

Description

Communal Laundry

This is the cost of maintaining, repairing and replacing the communal laundry equipment.  It can also include the cost of electricity to power the equipment.

Enhanced Management Fee/Support Charge

This covers a proportion of our costs to provide additional management services to our sheltered and semi-sheltered homes.  Services include responding to care alarm calls, completing additional care checks, and welfare checks. 

 

Handy Man Service

This service gives customers help with minor DIY jobs inside the property, for example: changing toilet seats, putting photo frames up, changing light bulbs, putting up curtain rails and so on, and one garden tidy annually. 

 

Personal Gas

This is your share of the cost of gas for heating and hot water to your home.

 

Personal Water

This is your share of the cost of your personal water supply.