Your opportunity to work with us to shape our services
The Customer Insight Group provide the opportunity for customers to work with us to monitor and scrutinise our services; from giving us feedback on our services to actively holding us to account on our promises to all customers.
The group is a formal scrutiny panel who meet four times a year and they ensure that we involve customers in all we do, from planning services to writing policies. The role involves reading performance reports and asking for information from managers across the organisation. As well as producing in depth scrutiny of service areas.
If you’d like to join, please let us know and we ’l l support you with training and equipment for joining in with the sessions online.
If you think this could be you and you'd like to find out more, please get in touch with us via email: engage@goldinghomes.org.uk .
Please see below for some frequently asked questions and responses.
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Who is in charge of the Group?
The Group is independent of, but supported by, Golding Homes. It's chaired by the Customer Insight Group Chair, who, like all other members is a Golding Homes customer. They're supported by Golding Homes colleagues who make sure they have all they need.