September Performance
As part of our commitment to be open and transparent with customers, we’ve produced this new section of our website which contains all relevant information on our performance, from these monthly updates to our annual TSM scores and what we’re doing to improve.
If you have any feedback on our performance or questions, please let us know via communications@goldinghomes.org.uk
Our performance for September is shown below.
How we’re doing
We’re pleased to be performing better and over our targets for both overall satisfaction and repairs satisfaction which shows some of the improvements we’ve been making are having a positive impact on the service you receive from us. This is also reflected in our half-year TSM (Tenant Satisfaction Measure) perception scores.
We know there’s more for us to do and we’re investing heavily on a new improved phone system which will help us answer more of your calls, faster. Our repairs completed on time continues to improve, but there’s still a way to go to reach our target. Our Repairs Co-ordinators have been focussed on completing older repairs, booking appointments for anything which is over target so we can reduce the wait time. We’re pleased to see the figure for overdue repairs is reducing every month, so we’re on track for meeting our target.
