Support & Advice

What is a Lithium battery?

Lithium batteries are the lightweight, rechargeable batteries that power our phones, laptops and cameras. They're found in many electrical devices from mobility scooters to e-cigarettes and are used safely by millions of people every day. However, there are some things you need to know when it comes to fire safety, chargers and batteries. 

Are batteries dangerous? 

When used properly, no. But batteries can present a fire risk when over-charged, short-circuited, submerged in water or if they are damaged. It's really important to charge them safely too. 

Safety tips for charging your devices

• Always use the charger that came with your phone, tablet, e-cigarette or mobile device.
• If you need to buy a replacement, always choose a branded, genuine product from a supplier you can trust. There are lots of fakes out there, and it can be difficult to spot the difference.
• Avoid storing, using or charging batteries at very high or low temperatures.
• Protect batteries against being damaged – that's crushed, punctured or immersed in water.
• Never charge an electrical item that is damaged or broken.
• Don’t leave items continuously on charge after the charge cycle is complete – it's best not to leave your phone plugged in overnight for example. 
• Never cover chargers or charging devices – that includes using your laptop power lead in bed. 
• Don't overload your sockets.