Rent and Service Charges 2024
It’s important for customers to pay rent and housing charges. As a not-for-profit organisation, our income goes to providing quality services and support to you, our customers. We do understand that some of our customers may be facing difficulties, and we’re here to help.
If you’re struggling to pay, please talk to us, so we can offer you the right support. Call 0300 777 2600 and ask for the Income team. In addition to our usual customer support services, you can call in to speak to our experts at any time on a range of issues, from paying your rent, budgeting and benefits, to employment support and possible access to funding.
There's more information on the different ways we can support you on our dedicated cost of living pages.
2024 changes to your rent
Each year rents are reviewed in line with government legislation and calculated at September Consumer Price Index (CPI) + 1%. This year rent for general needs customers will increase by 7.7% from 1 April 2024.
How is my rent increase worked out?
The September 2023 CPI was 6.7% + I% equals an increase of 7.7%
Market rents are increasing in line with the markets by between 4% and 10%. We're writing to customers to explain their rent increases and charges in more detail ahead of the changes.
2024 changes to service charges
Service charge costs will also increase in the coming year by 7%. This’ll help us to continue to deliver the services we provide.
The core services we provide, such as repairs, are paid for by the rent. Other services that you receive are covered by service charges, such as cleaning and grounds maintenance.
From April 2024, some of our customers will move from a fixed to a variable service charge. If you're one of the customers affected by this change, we've already been in touch with you about this. You can find out more here.
We've written to all customers detailing their rent and service charge changes. Here are some frequently asked questions about rent and service charges.
We've also made some important changes to the way we calculate charges for buildings insurance and management fees.
Buildings Insurance
From April 2024 we'll be charging building insurance rates based on the insured value of your home. Please find out more here.
Management Fees
We've reviewed our management fees which are the costs you pay for us to manage and quality check your service charges. F ind out what your charges will be from April 2024 here.
How to pay
Paying your rent and service charges must be first on your list of outgoings.
The easiest way to pay your rent to Golding Homes is by Direct Debit. You can do this quickly by signing up to our customer portal, MyGolding. All you need is a valid email address and your tenancy number, which can be found at the top of your rent increase letter. To sign up, click on the MyGolding button at the top of this page.
If you’re struggling to pay your rent and service charge it’s essential that you contact us, so we can help you find a solution. We’ll be able to talk you through your options. This could include putting together a repayment plan or referring you to someone who can support you with any challenges you may be facing.